The Organisation:
AsIAm is Ireland’s Autism Charity. AsIAm is a fast paced, growing organisation with a vision to create a society where every autistic person is accepted “as they are” – equal, valued and respected. The organisation’s purpose is to advocate for an inclusive society for autistic people that is accessible, accepted and affirming. AsIAm works to support the Autistic community and our families to fully engage in Irish life and build the capacity of society to facilitate true inclusion.
AsIAm is now excited to announce the next step in that support to the Autistic community is the implementation of Regional One Stop Shops, the first of which are based in Galway and South Dublin.
Our Values
A key expectation of everyone who works for AsIAm is that they demonstrate our values; Perseverance, Same Chance and Service. Our values come into play throughout everything we do at work – how we work together and how we deliver services to the people we support and to the people we work alongside.
The Role
As the Community Support Hub Administrator, you will work closely with the Community Support Hub Manager and Advisory team in the day-to-day operation of the Community Support Hub (CSH). This role provides an ideal opportunity for someone who is who is comfortable and skilled in interacting with Autistic children, adults and families, is highly organised with excellent IT and administrative skills, and is able to autonomously prioritise daily tasks according to urgency.
We particularly welcome applications from neurodivergent individuals.
Key Responsibilities:
To support the Community Support Hub Manager in overseeing the daily operations of the CSH.
To coordinate the appointment system for both individual and group supports.
To liaise with families and individuals regarding service queries using a neuroaffirmative and timely approach.
To coordinate communications and bookings with external visitors and facilitators in a manner that ensures safeguarding of all individuals availing of services.
General Responsibilities
To maintain accurate and confidential records relating to people accessing the services of the CSH.
To promote acceptance and understanding of the needs of Autistic individuals across the spectrum among professionals and the wide community.
To support the team in ensuring the reasonable accommodations of all individuals using the CSH are implemented (e.g., provision of visual guides).
To support the Community Support Hub Manager and team in the maintenance of good safeguarding practices across the CSH.
To support the Community Support Hub Manager in the maintenance of adherence to protocols and policies in the operation of the CSH to ensure compliance with all regulation and best practice guidelines and to ensure consistency in approach.
To communicate with third parties and external agencies in relation to the services provided by the CSH.
Specific Responsibilities
To manage the CSH general/administrative queries phone line, alongside coordination of booking system.
To signpost individuals to the appropriate AsIAm team if outside of the remit of the CSH.
To support the Community Support Hub Manager in ensuring that minor and major maintenance issues are addressed.
To support the Community Support Hub Manager in overseeing the use of the CSH space.
To coordinate the ordering and stock control of office supplies, merchandise and promotional materials.
Training and Development
To undertake Core Training as identified in the Induction process.
To actively identify personalised learning objectives and engage with and contribute to the 1:1 and review process.
Finance
To liaise with the Community Support Hub Manager and Head of Community Support Hub Services to follow all direction and guidelines pertaining to financial and budgetary procedures.
Quality
To monitor and ensure that all duties reflect best practice and are carried out in accordance with the requirements of organisational policy and legislative requirements.
Wider AsIAm Team
To participate in the overall team to ensure collaborative teamwork and support other team members as required.
To attend events on behalf of the organisation.
Requirements
Essential:
Minimum of three years’ experience in an administrative role
Experience in managing client/patient booking systems
Experience in working autonomously
Desirable:
Administrative experience in a HSE, education or social care setting
Contract Duration:
This is a permanent role subject to HSE funding.
Salary:
Salary will align with Grade III as set out in the HSE Consolidated Pay Grades.
Working Hours:
The role is five days in person based in the Community Support Hub across Monday to Friday, 9:00 am to 5:00 pm.
The role holder is required to have a degree of flexibility regarding working hours with the expectation of some evening and weekend work.
Location:
The roles will be based in Galway.
Your next step:
Interested applicants should apply with CV and cover letter.
The closing date for receipt of applications is Friday 27 March 2026.
Note: All candidates must be willing to undergo Garda Vetting should they be successful.
AsIAm actively support inclusion in the workplace and will endeavour to provide reasonable accommodations as requested by candidates throughout the interview process for this position.
AsIAm is an equal opportunities employer who reserves the right to practice positive discrimination as set out by the Employment Equity Act, 1998.